1. Introduction
Texas Plumbing Pros (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or use our plumbing and HVAC services in Texas.
By using our website, you agree to the practices described in this policy. If you do not agree, please do not use the site.
2. Information We Collect
Information you give us. When you fill out a form, request a quote, schedule service, or contact us, you may provide:
- Your name
- Email address
- Phone number
- Service address, city, and ZIP code
- Property type (residential or commercial)
- Details about your plumbing or HVAC problem or project
- Photos or files you choose to upload
- Any other information you include in your message
Information collected automatically. When you visit our website, our service providers and we may automatically collect:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages viewed, links clicked, and time spent on the site
- The website that referred you to us
- Cookie and similar tracking data
Information from other sources. We may receive information from advertising platforms, review sites, or business partners, such as when you respond to an ad or leave a review that mentions our company.
3. How We Use Your Information
We use your information to:
- Respond to your questions and requests
- Schedule appointments, provide quotes, and perform services
- Send service confirmations, reminders, and follow-ups
- Process payments and manage billing, where applicable
- Improve our website, services, and customer experience
- Measure how our website and advertising perform
- Send marketing messages, where you have agreed to receive them or where the law allows
- Protect against fraud, abuse, and security threats
- Comply with legal obligations
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to remember your preferences, understand how visitors use the site, and measure the performance of our marketing. These may include analytics tools and advertising tools provided by third parties.
You can control cookies through your browser settings. Blocking cookies may affect how parts of the site work. You can also use your browser’s “Do Not Track” or similar privacy controls, though our site may not respond to all such signals.
5. How We Share Your Information
We do not sell your personal information for money. We may share it only in the following situations:
- Service providers: companies that help us run our business, such as website hosting, scheduling and customer management software, email and text messaging tools, payment processors, analytics, and advertising providers. They may use your information only to perform services for us.
- Business transfers: if we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.
- Legal reasons: when required by law, subpoena, or legal process, or to protect our rights, property, or safety, or that of our customers or others.
- With your consent: when you ask us or agree to share your information.
6. Email and Text Messages
If you give us your email address or phone number, we may contact you about your request, appointment, or service. We may send promotional messages only where you have agreed or where the law permits.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message. For text messages, you can reply STOP to opt out. Message and data rates may apply. We may still send you necessary service-related messages about work you have requested.
7. Data Retention
We keep your personal information only as long as needed to provide our services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When we no longer need it, we delete or de-identify it.
8. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, and disclosure. However, no website or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices and Rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you
- Request a copy of your information
- Ask us to correct inaccurate information
- Ask us to delete your information, subject to legal exceptions
- Opt out of marketing communications
- Opt out of targeted advertising or the sale of personal data, where applicable
- Not be treated unfairly for exercising your privacy rights
To make a request, contact us using the details in Section 13. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law.
10. Texas Residents
We handle personal information of Texas residents in line with applicable Texas privacy and consumer protection laws. We do not sell sensitive personal data. If you are a Texas resident and want to exercise any rights available to you under Texas law, please contact us using the information below.
11. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us, and we will delete it promptly.
12. Third-Party Websites
Our website may link to other websites, such as review platforms, social media, or partner sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing personal information.
13. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Texas Plumbing Pros
Email: info@texasplumbing-pros.com
Mailing Address: Texas
Website: https://texasplumbing-pros.com/
You can also reach us through the contact form on our Contact Us page.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last Updated” date above. Please check this page periodically. Your continued use of our website after changes are posted means you accept the updated policy.